Quickly onboard and offboard employees with our Configuration APIs allowing you to have full control over your RingCentral accounts. Manage account information and permissions for accounts, create new extensions using templates for faster onboarding, and quickly assign and manage devices to extensions.
Create smarter call and messaging workflows with the ability to customize call rules and setup call queues. Implement the answering rules, provide the presence status of an extension (offline, busy, or available), and optionally return a list of extension numbers for call forwarding and call flipping.
Keep your teams up to date by automating configuration of RingCentral Paging including creating paging only groups, assigning paging devices and/or desk phones, and authorizing users to access the group.
const rcsdk = new SDK({server: process.env.serverURL,
appKey: process.env.clientId, appSecret: process.env.clientSecret});
const platform = rcsdk.platform();
platform.login({ 'jwt': process.env.RC_JWT }).then(() => {
platform.get(`/restapi/v1.0/account/${accountId}/extension/
${extensionId}/presence`, queryParams).then((r) => {
// PROCESS RESPONSE
});
});
The Configuration API is a collection of end points that allows you to automate business workflows including new employee onboarding, device management, office hours, business rules, account authentication, and more.
Yes, the Configuration APIs are included with your RingEX plan.
Yes, with the account endpoint you can gather basic information and then have code react accordingly to different access permission levels per extension ID.
Yes, with our Configuration API you can create new extensions complete with user information. You can use the Devices Configuration API to assign devices (i.e., hard phones) to your extensions.
You can use the Presence Status information provided by the API to see the current status of an agent. Returned status states are Offline, Busy, or Available.
Yes, with the Configuration API you can determine states, time zones, and even countries for which to link your agents.
